Epson Ultrachrome HD and HDX ink cartridge transition and necessary firmware update effective immediately. Due to the continuing chip shortage, Epson UltraChrome HD and HDX ink cartridges of all sizes will transition to a different design with new part numbers starting June 1, 2023.
This change affects the Epson SureColor P6000, P7000, P8000, and P9000 printers worldwide. To use these new cartridges, the printers require new firmware BEFORE installing the new cartridges in the printer or running out of ink in the current cartridges. For that reason, it is critical that all customers update their printer to the latest firmware as soon as possible.
Epson is committed to the quality and performance of its printing solutions and there is no chemical or formula difference between the old and new inks. The current ink cartridges have a chip that notifies the printer to send a low ink warning or to replace cartridges. The new ink cartridges will operate without that chip. Ink levels will instead be determined by an internal droplet count done by the printer. This measurement method may lead to an earlier indication of low ink levels than the previous cartridges. To compensate for this potential variance in ink level reporting, we are lowering the end user purchase price.
For more information or instructions on how to update your firmware, please go to https://epson.com/pseriesink, then download the firmware by selecting your model link below.
Firmware Downloads
| Model |
Minimum Firmware (January 2023) or later |
|---|---|
|
NN031MA |
|
|
NN031MA |
|
|
LN031MA |
|
|
LN031MA |
|
|
NW031MA |
|
|
NW031MA |
|
|
LW031MA |
|
|
LW031MA |
Affected UltraChrome HD/HDX Ink Carts
| UltraChrome HD/HDX Ink Color | 150 ML | 350 ML | 700 ML | |||
|---|---|---|---|---|---|---|
|
|
Current SKU |
New SKU |
Current SKU |
New SKU |
Current SKU |
New SKU |
|
ULTRACHROME HD PHOTO BLACK |
T834100 |
T54V100 |
T824100 |
T54X100 |
T804100 |
T55K100 |
|
ULTRACHROME HD CYAN |
T834200 |
T54V200 |
T824200 |
T54X200 |
T804200 |
T55K200 |
|
ULTRACHROME HD VIVID MAGENTA |
T834300 |
T54V300 |
T54V400 |
T54X300 |
T804300 |
T55K300 |
|
ULTRACHROME HD YELLOW |
T834400 |
T824400 |
T824400 |
T54X400 |
T804400 |
T55K400 |
|
ULTRACHROME HD LIGHT CYAN |
T834500 |
T54V500 |
T824500 |
T54X500 |
T804500 |
T55K500 |
|
ULTRACHROME HD LIGHT MAGENTA |
T834600 |
T54V600 |
T824600 |
T54X600 |
T804600 |
T55K600 |
|
ULTRACHROME HD LIGHT BLACK |
T834700 |
T54V700 |
T824700 |
T54X700 |
T804700 |
T55K700 |
|
ULTRACHROME HD MATTE BLACK |
T834800 |
T54V800 |
T824800 |
T54X800 |
T804800 |
T55K800 |
|
ULTRACHROME HD LIGHT LIGHT BLACK |
T834900 |
T54V900 |
T824900 |
T54X900 |
T804900 |
T55K900 |
|
ULTRACHROME HDX ORANGE |
T834A00 |
T54VA00 |
T824A00 |
T54XA00 |
T804A00 |
T55KA00 |
|
ULTRACHROME HDX GREEN |
T834B00 |
T54VB00 |
T824B00 |
T54XB00 |
T804B00 |
T55KB00 |
|
ULTRACHROME HDX VIOLET |
T834D00 |
T54VD00 |
T824D00 |
T54XD00 |
T804D00 |
T55KD00 |
Affected UltraChrome HD/HDX Ink Carts
Why do customers need to conduct a firmware update to continue using the Epson SureColor P6000, P7000, P8000, and P9000 printers?
Starting June 1, 2023, all UltraChrome ink cartridges for the SureColor P6000/P7000/P8000/P9000 will leverage a new cartridge design. The firmware update enables the printers to read the chip technology in the new UltraChrome ink cartridges and provides a smooth transition to newly purchased ink cartridges.
What SureColor P-Series models does this issue impact?
Epson SureColor P6000, P7000, P8000, and P9000 ONLY.
What ink cartridge SKUs are impacted?
Epson UltraChrome HD/HDX Inks 150ml, 350ml and 700 ml which include T834100, T834200, T834300, T834400, T834500, T834600, T834700, T834700, T835800, T834900, T834A00, T834B00, T834D00, T824100, T824200, T824300, T824400, T824500, T824600, T824700, T824800, T824900, T824A00, T824B00, T824D00, T804100, T804200, T804300, T804400, T804500, T804600, T804700, T804700, T804800, T804900, T804A00, T804B00, T804D00.
What happens if a user doesn’t do a firmware update?
If a customer fails to perform the firmware update, the printer will not accept the cartridge once an ink cartridge with the new chip technology is inserted into the printer. This will include any new UltraChrome ink cartridge purchased after June 1, 2023.
What is Epson doing to make it right for customers?
Epson will be reducing the price of the ink cartridges utilizing the new technology to compensate for potential ink difference.
Can I continue to use older cartridges if I still have them?
Once the updated firmware is installed, the SureColor P6000/P7000/P8000/P9000 printer can accommodate both the older ink cartridge design and the new ink cartridge design.
Is there any change to the ink formulation inside the cartridges?
No, there is no change to the ink performance (formulation, rating, functionality, etc.) for the ink inside the cartridges.
